REFUND AND CANCELLATION POLICY

Overview

We offer our products in three different ways, i.e, Rent, Lease or Buy. Please read the below policy carefully 

Non-returnable & Non-refundable items:

  • Gift cards
  • Made-to-Order Items
  • Items on sale

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

Contact us at sales@satatland.com for questions related to refunds and returns.

Rental: Refund or Cancellations Policy

If you are not happy with how your item looks of fits, please return your order to the post office and let us know by emailing to sales@satatland.com with your order number so we can arrange an exchange or give you store credits. If you have multiple items in your order, please return everything at the same time – you do not need to return the unworn item earlier. The ribbon must still be attached to the item for it to be considered as unworn. If the item is returned without a ribbon attached it will be considered as worn and you may not be eligible for compensation. Store credit expires in 6 months from the issue date.

Please note that we only give store credit for one unworn item per order, so we do not recommend renting multiple items if you only plan on wearing one.

We offer store credit not refunds for unworn items. This is to prevent customers from hiring multiple outfits with the intention of only wearing one. Due to demand we have to limit the number of outfits going to customers that will not be worn, so more options remain available for others in the community.

Please note that store credit expires in 6 months from the issue date.

Please return any unsuitable items to the post office and let us know by emailing sales@satatland.com so we can arrange an exchange or give you rental credit. If you have multiple items in your order, please return everything at the same time – you do not need to return the unworn item earlier. Please note that any unworn items must be returned with their ribbon still attached. Any items that do not have a ribbon attached will be classed as worn and you may not be eligible for a store credit.

To return your rentals, take your order to the Post Office using the box that your item was delivered with. A prepaid returns label will be included in your order – please stick this on your box over the old label on the garment carrier. Items must be dropped at the Post Office by 12pm on the last day of your rental.

Please note if your return date is a Sunday, you must post your return back to us by 12pm on the following Monday, and if your return date is a Bank Holiday Monday please return it by 12pm on the following Tuesday.

As a renter, you are expected to treat rented items as if they are your own. We understand that accidents can happen so all rentals are insured against minor damages. All damages will be examined on a case-by-case basis depending on the level of damage, the difficulty of repair, and whether the item can be replaced.

If you need to cancel your order please email sales@satatland.com. Please cancel your order with at least 5 days’ notice or within 24 hours of making your order to be eligible for a refund. If you cancel your order outside of these parameters you will receive credit. Please note you are unable to cancel an order once it has been despatched.

Lease: Refund or Cancellations Policy

If you are not happy with how your item looks or fits, please return your order to the post office and let us know by emailing to sales@satatland.com with your order number so we can arrange an exchange, or give you credits or refund. The security ribbon must still be attached to the item for it to be considered as unworn. If the item is returned without a ribbon attached it will be considered as worn and you may not be eligible for compensation. Store credit expires in 6 months from the issue date.

We offer both store credits and refunds for unworn items.

Please return your items to the post office and let us know by emailing sales@satatland.com so we can arrange an exchange, refund or give you credits. If you have multiple items in your order, please return everything at the same time – you do not need to return the unworn item earlier. Please note that any unworn items must be returned with their ribbon still attached. Any items that do not have a ribbon attached will be classed as worn and you may not be eligible for any refund or credits

Please write to us on sales@satatland.com with your order number and we will send you shipping labels.

As a leaser, you are expected to treat leased items as if they are your own. We understand that accidents can happen so all lease orders are insured against minor damages. All damages will be examined on a case-by-case basis depending on the level of damage, the difficulty of repair, and whether the item can be replaced.

If you need to cancel your order please email sales@satatland.com. Please cancel your order within 24 hours of making your order to be eligible for a refund. Please note you are unable to cancel an order once it has been despatched and it will go through our return process in order for the refund or credits to be processed.

Buy: Refund or Cancellations Policy

If you are not happy with how your item looks or fits, please return your order to the post office and let us know by emailing to sales@satatland.com with your order number so we can arrange an exchange, or give you credits or refund. The security ribbon must still be attached to the item for it to be considered as unworn. If the item is returned without a ribbon attached it will be considered as worn and you may not be eligible for compensation. Store credit expires in 6 months from the issue date.

Please let us know within 14 days of receiving your order, then you have another 14 days to send the item back to us.

In case of accessories, all orders must be returned in original packaging.

We offer both store credits and refunds for unworn / unused items.

Please let us know within 14 days of receiving your order, then you have another 14 days to send the item back to us.

The item should be returned within 28 days of delivery.

Please return your items to the post office and let us know by emailing sales@satatland.com so we can arrange an exchange, refund or give you credits. Please note that any unworn items must be returned with their ribbon still attached. Any items that do not have a ribbon attached will be classed as worn and you may not be eligible for any refund or credits

Please write to us on sales@satatland.com with your order number and we will send you shipping labels.

If you need to cancel your order please email sales@satatland.com. Please cancel your order within 24 hours of making your order to be eligible for a refund. Please note you are unable to cancel an order once it has been despatched and it will go through our return process in order for the refund or credits to be processed.

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